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The Definition of Workflow and Board Design: When Work Starts and When It Finishes

What turns a board into Kanban is the Definition of Workflow behind it: the work item definition, started/finished points, states, WIP control, explicit policies and an SLE. We build the Bookstore team's board from these six parts, separate queue and active states, show how tying Done to the production deploy instead of the merge changes cycle time, and cover common board design mistakes.